Return & Refund
Return and Refund Policy
Effective Date: January 1, 2025
Welcome to YayChez! We value your satisfaction and strive to provide the best experience with our products. This policy outlines the conditions and processes for returns and refunds.
Eligibility for Return and Refund
- Timeframe: Customers can request a return or refund within 15 days of receiving the product, even for discounted items.
- Packaging: The product must be in its original, unused condition and returned with the new packaging.
- Receipt: A receipt is not required for refunds.
- Exclusions: Damaged products are not eligible for return or refund.
Return Process
- Customers are responsible for the shipping costs of returning the product.
- To initiate a return, please contact us via email at admin@yaychez.com or WhatsApp at +923366850525.
Refund Process
- Refunds will be processed after we receive and inspect the returned product to ensure it meets the eligibility criteria.
- Customers will be notified about the refund status via email and WhatsApp.
- Refunds will be issued through the original payment method or other agreed-upon means.
Contact Us
For any questions or assistance regarding returns or refunds, feel free to reach out:
- Email: admin@yaychez.com
- WhatsApp: +923366850525
Thank you for shopping with YayChez!